This terms and conditions document governs the use of the Mustard Outdoors online service (the Service) including shopping and participation in promotions run by Mustard Outdoors. The Mustard Outdoors website mustardoutdoors.nz is owned by Mustard Outdoors Limited (and operated by Mustard Outdoors Limited).

Acceptance of Terms & Conditions

By accessing, browsing or using this site, you acknowledge and agree to the terms and conditions, as well as any relevant disclaimers contained herein. Further, by continuing, you acknowledge that you have read, understood and accepted these terms and conditions. By purchasing a product from this website, you agree to be bound by these terms and conditions.

Mustard Outdoors Limited reserves the right to change any or all of the information contained herein at any time and you should constantly check the current terms and conditions. Mustard Outdoors Limited reserves the right to refuse service, terminate accounts, remove or edit content or cancel orders at their sole discretion. Any orders cancelled by Mustard Outdoors Limited, but paid for, will receive a full refund.

Product Specifications:

While we do our best to make sure sure that product specifications are correct, we are not responsible for any typographical errors or inaccuracies set forth in this website. The information, prices and discounts set forth herein are subject to change without notice. If there are any changes after you have ordered a product, we will contact you prior to processing your order.

Pricing

All prices are shown in New Zealand dollars (NZ$) and include GST (which is currently 15% sales tax – if the GST rate changes we reserve the right to immediately amend our prices accordingly). All prices are correct at time of publication, however we reserve the right to alter prices for any reason.

By placing an order on this website you agree to, and accept the terms and price specified in this website. This price may include additional delivery and other applicable charges. This offer may be accepted or rejected by Mustard Outdoors Limited for any reason, including, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order.

Stock Levels:

Please note that because of multiple orders being placed at the same time by multiple people on our website, sometimes we may sell more of an item than we have in stock. If this happens we will notify you as soon as we are aware and either refund your money or send you a different product for up to the same value as the one you purchased with your approval.

Placing Orders

Age at Time of Purchase

To purchase from this site, you must be sixteen (16) years of age or over.

Correct Order Details

Please double check your delivery address is correct before placing your order as orders lost due to incorrect address details will be at your own expense.

Online Payments

Your payment details have the security offered by Paystation, a fully PCI DSS compliant certified Solutions Provider. You can pay using credit card or direct bank deposit.

Fraud Protection Program

As part of our order processing procedures, we screen all received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or Customer Services may call you at the phone number you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.

Cancellation Policy:

Orders can only be cancelled before they are shipped and we reserve the right to levy a $10 charge to cover any subsequent administrative expenses.

Delivery

Please refer to our delivery rates which are posted on this website.

Delivery times given on this website are indicative only. Mustard Outdoors Limited will not be liable for any failure to observe these delivery times but will try and contact you by phone or email if any late deliveries are anticipated. You understand and agree that you shall not be entitled to withdraw or modify any commitment made for the purchase of products from this website once that commitment has been made for any reason, including without limitation, due to any delay in delivery.

If however, delivery has not happened after 30 days from the indicative delivery date, the buyer may, at their election, treat the failure to deliver as a terminating contractual event. In such an event Mustard Outdoors Limited will refund any payment made to it in respect of that particular order.

Risk

Mustard Outdoors Limited will retain ownership of the products you order until you have made payment in full for those products, but all risk in the products will pass to you on dispatch from Mustard Outdoors Dispatch Facility.

Loss or Damage in Transit

Mustard Outdoors Limited and its website Mustard Outdoors will take every care in packing and dispatching your purchase but is not responsible to the buyer or any person claiming through the buyer for any loss or damage to goods or products caused by any event of any kind by any person. Mustard Outdoors Limited is not responsible for any loss of items that are wrongfully signed for and accepted by a third party.

Returns Policy for Website Purchases

We guarantee a money back refund if you are not 100% happy with your online purchase from Mustard Outdoors.

If there is any defect in the product on receipt, once opened, then it may be returned to us for exchange or a refund at that time.

Products will need to be returned to Mustard Outdoors Limited trading as Mustard Outdoors within 15 days of receipt by you.
Please contact us first via email [email protected] so that we know to expect your return and we can advise you of a suitable return address.

Once we have received the goods and ascertained that they, and their packaging are still in a condition that they can be resold for full original retail price, you will receive a full refund less any courier and packaging charges and any discounts received at the time of purchase.

Any courier costs you incur to return product to us will not be refunded unless we have made an error. Courier costs are generally non refundable for undelivered, unclaimed or returned packages unless we have made an error. When an error has been made on our part and the product you received is not as expected please notify us to discuss covering your postage costs.

If an item has not performed or lasted to its expected time period or warranty period you can contact us at any time to discuss a resolution. Mustard Outdoors always aims to bring you products which offer you good value for money so if you are unhappy please let us know and remember you are covered by the New Zealand Consumer Guarantees Act.

Website Security:

We take security seriously and have taken steps to ensure your personal information is secure.   We use secure servers, and industry standard data encryption whenever we are receiving or transferring your information online.  However we accept no responsibility for any loss, misuse, unauthorised access or disclosure, alteration or destruction of personal information which you submit to us.

Please ensure you do not knowingly transmit any material that may contain a virus or other harmful component. Only individuals who can make legally binding contracts may purchase goods and services from this site. Mustard Outdoors Limited cannot guarantee that it will notice or be able to prevent any illegal or inappropriate use of this website, nor can Mustard Outdoors Limited guarantee that it will give notice of any illegal or inappropriate use of this website.

Our website may contain links to other sites that are not under our control.  These websites have their own privacy policies, and we encourage you to view them.  We have no responsibility for linked websites and provide them solely for your information and convenience.

Confidentiality

Client records are regarded as confidential and therefore will not be divulged to any third party, other than [our manufacturer/supplier(s) and] if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

Please refer to our Privacy Policy for further details on information we collect

Electronic Communications

When you visit https://mustardoutdoors.nz/ or send e-mails to us, you are electronically communicating with us. By doing so you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site.

Copyright:

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site’s owner or its content suppliers and protected by New Zealand and international copyright laws. The compilation of all content on this site is the exclusive property of this site’s owner and protected by New Zealand and international copyright laws. All software used on this site is the property of this site’s owner or its software suppliers and protected by New Zealand and international copyright laws.

Disclaimer of Warranties and Limitation of Liability

The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company:

  • excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
  • excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

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